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Nelson Minar
Blog licensed under a Creative Commons License
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I've now spent three months trying to straighten out a cell phone
bill. I upgraded to GSM in the middle of November's AT&T's customer
service meltdown. Long story short: it took two weeks to get my phone
working again and at the end of it I was being billed for three
numbers.
Now there's nothing I can do to straighten this out. Calling support results in 10-50 minute hold times. Email support is not empowered to help. Every three weeks I accumulate enough patience to wait through the horrible hold music. The person always politely and confidently assures me that she has fixed everything. Then I get another bill with another improper charge. I realize this is fairly dull blog-fodder. Hostile customer service is so horrible precisely because there's nothing a person can do but rant impotently. I even tried going the regulatory route, but near as I can tell there is no consumer protection from cell phone companies that overcharge you and don't provide adequate customer care. |
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