| ||
Sat 2024-12-21
Fri 2024-12-20
Thu 2024-12-19
Wed 2024-12-18
hydroxychloroquine fraud withdrawn Tue 2024-12-17
Sun 2024-12-15
Sat 2024-12-14
Fri 2024-12-13
Thu 2024-12-12
Tue 2024-12-10
Search
Archives
2023
12 11 10 09 08 07 06 05 04 03 02 01
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
One good site
MDN
Nelson Minar
Blog licensed under a Creative Commons License
|
I've now spent three months trying to straighten out a cell phone
bill. I upgraded to GSM in the middle of November's AT&T's customer
service meltdown. Long story short: it took two weeks to get my phone
working again and at the end of it I was being billed for three
numbers.
Now there's nothing I can do to straighten this out. Calling support results in 10-50 minute hold times. Email support is not empowered to help. Every three weeks I accumulate enough patience to wait through the horrible hold music. The person always politely and confidently assures me that she has fixed everything. Then I get another bill with another improper charge. I realize this is fairly dull blog-fodder. Hostile customer service is so horrible precisely because there's nothing a person can do but rant impotently. I even tried going the regulatory route, but near as I can tell there is no consumer protection from cell phone companies that overcharge you and don't provide adequate customer care. |
|
