I love
the Internet service I get from Astound, but not so much their online
account system. The billing login
is pretty screwed up. Things to know:
- The billing credentials are separate from your
“Internet Account Manager” credentials.
- Username and password will both be forced to
lowercase.
- The password recovery system will mail you
your password in plaintext.
- Parts of the online system ask
for a registration password. That password is
“astound”.
- Astound formats account numbers in
three fields, like 005 0123456 01. The form presents two boxes: try 005
012345601