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Nelson Minar
Blog licensed under a Creative Commons License
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Since complaining
two days ago about being overbilled by AT&T, my phone has been
shut off entirely. No explanation. They do a great sending me spam
email, spam SMS, and junk mail, but they can't tell me why they shut
off my service.
I suspect they think I owe them money. I tried calling but, guess what? Due to heavy call volume your wait will be over 10 minutes. And their hold music is offsensive, a mixture of advertising, static, and volume changes that guarantees you can't concentrate on anything while it's on speakerphone. I am amazed at AT&T's contempt for its customers.
Update 2004-01-31: turns out it was not a
billing problem. Pulling the SIM card out and
putting it back in fixed it.
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